Recruitment for the post of Helpdesk Operator, HR & on-boarding administrator in Duabai
Serco Middle East
In the Middle East, Serco employs more than 4,500 people across four countries including the United Arab Emirates, the Kingdom of Saudi Arabia, Qatar and Iraq. Here we operate in the sectors of Transport, Healthcare, Citizen Services, Defence and Justice and Immigration.
📎 Helpdesk Operator - Facilities Management & Logistics (Fixed-Term)
Job Req ID: 105103
Posting Start Date: 29-May-2021
Location: Dubai, AE
Contract Type: Full Time
Job Advertisement:
Helpdesk Operator - Facilities Management & Logistics (Fixed-Term)
Job opportunity
Serco is currently bidding for a big and prestigious project and is looking for Helpdesk Operators on a fixed-term basis. The Helpdesk Operators will support the Helpdesk function that will be utlilized to support management of activities across the event operations and delivery of facilities management, logistics and fleet services.
Key accountabilities
The Helpdesk Operator will assist the Helpdesk Team Leader to monitor service standards and functionality of the OSP systems throughout the event. They will answer, screen and transfer inbound phone calls, emails, portal requests and distribute tasks from to the relevant OSP teams. They will also responding to queries via chat, email or phone and close tasks down after completion by the OSP teams.
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📎 HR and On-boarding Administrator
Job Req ID: 105021
Posting Start Date: 15-Jun-2021
Location: Dubai, Dubai, AE
Contract Type: Full Time
Job Advertisement:
HR and Onboarding Administrator (2 months Fixed Term)
The Job Opportunity
The key purpose of this role is to assist with the efficient and effective HR related administration of the HR Shared Services and onboarding new joiners.
Key accountabilities
◾️Co-ordinate with recruitment teams and candidates for smooth on-boarding and ensure required approvals and documents are in place before new joiners are on-boarded
◾️Prepare new employee files, ensuring they contain all relevant and required forms and scan all documents uploading them onto the shared drive
◾️Coordinate with travel desk to arrange mobilisation flights and hotel accommodation
◾️Ensure all communications with stakeholders involved in recruitment and on-boarding process is completed in a timely manner
◾️Co-ordinate with PROs and candidates to arrange labour approval and visas as per the UAE labour law
◾️Coordinates hiring communications for candidates to be offered ensuring candidates receive their contracts and offer letters, complete and send forms and are aware of requirements for visa preparation process
◾️Audits and arranges signatures on employee related letters (Salary Certificates, NOC’s etc.), scans and records the soft copies and ensures the hard copies are sent to employees in a timely manner
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