Applications invited for the post of Technical Content Writer in Unacademy. Read More...
We are on the lookout for a dynamic Content Writer who can help Unacademy create a positive customer experience through our Help content for learners/educators, at every step of our internal/external Customer's journey.
Key Responsibilities:
Amplify the voice of Unacademy to create a positive customer experience
You will help improve how Unacademy interacts with its users and work hand-in-hand with peers in Product Management, User Experience Design, Business, and Creative Tech to develop breakthrough interactive concepts and content strategies and Identify measures/communication changes that can be initiated based on analysis
Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints
Work on new interaction models on the Unacademy App and aid customer success agents in delivering a customer experience that is par excellence
Contribute to team knowledge and resources such as glossaries and processes
Evaluate success of produced content & adjust strategy accordingly, to drive maximum high-quality resolutions to our customer
Review content analytics to understand customer impact and inform future content creation decisions
Identify customers’ needs and gaps in our content and recommend new content strategies and help develop and execute content planning in line with business objectives and priorities
Produce top-notch content for our users, including FAQs, articles etc. , guiding them through our solutions seamlessly. Content formats include web-based user guides, use cases and examples, in-product help, and more.
Write new content in the style that is most suitable for the audience; copy edit, tone, and accuracy
Consult with engagement consultants, instructional designers, and campaign managers to create content that is consumable, impactful, and provides the right customer experience
Thorough understanding of the fundamentals of our technology, our customer challenges, usage/adoption, and KPIs of Customer/Organization Success team.
Requirements
Key Qualifications:
Someone with a deep understanding of customer psychology and is armed with strong narrative skills
A communication specialist who can collaborate with multiple verticals/teams
Should be well versed with Microsoft Excel, Powerpoint and Word, popular Content Management Systems
Experience in working with customer experience teams will be an advantage
Desired skills
Relevant years of experience in content writing
Flair for writing & creating exceptional content.
Ability to clearly articulate & structure ideas in articles, research reports & drafts.
Minimum 2 years of experience with web or content marketing
Proven ability to plan and implement content development projects from start to finish
Prioritize and manage commitments effectively in a fast-paced environment
Excellent communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience and evangelize best practices
BA/BS or equivalent in Communications, Marketing
Ability to perform under pressure
A passion for continued education in new technologies and functionality, as well as being involved in projects that push the capabilities of existing technologies
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